299net Privacy Policy —
Your Data, Our Responsibility

299net (www.299net.org) is an internationally licensed online gaming platform serving players in Bangladesh. This Privacy Policy ("Policy") explains in detail 299net's practices and commitments regarding your personal information.

This Policy applies to the 299net website, mobile app, and any related services. By accessing, registering on, or using our platform, you are considered to have fully agreed to this Policy.

• This Policy has been developed with Bangladeshi users in mind.
• We comply with international data protection standards.
• Any changes will be published on this page, and users will be notified by email for major updates.

299net only collects information that is necessary to provide our services. In every area of data collection, we follow the principle of Data Minimisation.

299net uses your information only for legitimate, specific purposes. No data is ever used for unnecessary or unauthorized activities.

• To create your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To improve gaming services and the Live Casino experience.
• To provide bonuses, promotions, and VIP benefits.
• To prevent fraud, money laundering, and other unlawful activities.
• To meet legal and regulatory compliance requirements.
• To provide customer service and technical support.
• To send you promotional messages with your consent.
• For responsible gaming monitoring and support.

299net may share information with third parties in limited circumstances and under strict rules. Those circumstances are clearly outlined below:

• Payment Processors: Information required for transaction processing with payment providers such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: To comply with lawful orders from courts, law enforcement, or regulatory bodies.
• Game Providers: With licensed game studios, strictly for game operation purposes.
• KYC Service Provider: With trusted agencies for identity verification.
• Cybersecurity: With specialist firms for fraud detection and prevention.

When sharing data with third parties, we sign Data Processing Agreements (DPA) and ensure they follow the same standard of data protection that we do.

299net uses various types of cookies to enhance your browsing experience and ensure the platform runs smoothly.

• Essential Cookies: For login sessions, security tokens, and core platform functionality. The site cannot operate properly without these.
• Functionality Cookies: Saves your language preference, theme settings, and previous preferences.
• Analytics Cookies: Helps us understand which parts of the site are used most, allowing us to improve our services.
• Security Cookies: Used to detect suspicious login activity and fraud.

299net employs industry-leading technical and administrative measures to protect your information. Our security framework operates across multiple layers, so even if one layer fails, your data remains protected.

• All data transfers are secured with TLS 1.3 and 256-bit AES encryption.
• 24/7 active cybersecurity monitoring system.
• Regular third-party security audits and penetration testing.
• Strict data access controls and training for all staff.
• Policy to notify users within 72 hours in the event of a data breach.
• Firewalls and intrusion detection systems in secure data centers.

We only retain your data for as long as necessary. The retention policy for each type of information is outlined below:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction History: A minimum of 5 years, in accordance with financial regulations.
• KYC Documents: Up to 7 years, as required by law.
• Communication Logs: Support tickets and chat history are retained for up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period ends, data is securely deleted or anonymized so that no individual can be identified.

299net takes your data rights seriously. Below is a detailed overview of your key rights:

299net strictly prohibits anyone under 18 from using the platform. We have multiple safeguards in place to protect minors.

• Age verification is mandatory at the time of registration.
• Date of birth is verified during the KYC process.
• We do not knowingly collect personal data from anyone under the age of 18.
• If we become aware that a minor has registered, their account will be immediately closed and all collected data will be deleted.

299net may update this Privacy Policy from time to time. We will notify you of changes based on their significance.

• Minor updates: only the last-updated date on this page will be changed.
• Major updates: registered users will be notified by email and a banner will be displayed on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

If you have any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection Team.

We typically respond within 24–48 hours. For urgent matters, please use live chat support.